How do I add the Shipping and returns block to my theme?

A block for your product pages that says your confirmed facts in plain sentences, so assistants reading the page see them too.

The Shipping and returns block puts the facts you confirmed in Store facts on your product pages, in plain sentences. Assistants that open a page themselves read its visible text, and may never see the structured data Emtor's agent data embed adds, so the block says the same facts in words.

Add it

On Emtor's Fixes page, under Store setup, find Show your store facts on product pages. Then:

  1. Click Add block in theme editor. Your product template opens with the Shipping and returns block added.
  2. Move the block where you want it, for example under the buy buttons.
  3. Click Save.

The block shows only the facts you confirmed on the Store facts page, and nothing until you confirm them. If your store uses more than one product template, add the block to each.

To add it by hand: In the theme editor, open a product template, click Add block in the product information section, choose Shipping and returns under Apps, and save.

What it says

Your shipping, delivery times and returns, in sentences made from your facts. For example:

Free shipping on orders over 75 USD.

Orders ship within 1–2 days and arrive 3–5 days later.

Returns: you can return items within 30 days of delivery; the customer pays for return shipping.

  • Only what you confirmed. A fact you left empty is left out, and so is a sentence the product's description already has, word for word.
  • Amounts in your store's currency. They show only while your store sells in the currency you confirmed them in.
  • No country. The country in your facts is the one the agent test shops from, not one your rates are for, so the block doesn't name it.
  • In English. The block's sentences are English only. When your policies are in another language, the block's line in Emtor says so.
  • Its heading is Shipping and returns. Change it, or leave it empty for none, in the theme editor.

Is it on?

The Fixes page shows whether the block is in your published theme: On, Off or Unknown. Only Shopify can tell, so when it can't say, Emtor shows Unknown, never On. The block adds no points to your score. How the score adds up